T-Mobile Can Suck It!
Last November I switched to T-Mobile. When I first started using it, the service was lousy, so I returned the phone and got a new one. It made things better, but only by 1 bar of service (which made it a total of 2 bars). On average I fluctuate between 0-2 bars, rarely more. I called back in January, because being a new customer, I was unsatisfied with my service. They said they'd send a technician over to check the area. I called back and then they agreed with me that the service was poor.
Fast forward to last night, I get sick and tired of just accepting the fact that my phone service has gone from bad to horrible I call up, and everyone I talk to is really nice, but offer no help. They suggest changing SIM cards, turnign the phone off and on, and re-searchign for a network. The problem however is that my home area is graded "fair" service, but only outdoors. Basically nothing can be done to make me have better service at my house, except to build a new tower. I'm under contract until next November, so basically my options are to sit back and take it up the ass from T-Mobile, or cancel and pay the cancelation fee then switch to Verizon. I even asked if there's anything I can do, since they basically told me that I get bad service in my area. One of the people I talked to even tol me that they themselves only get 1 bar of service in their house, and suggested I use a land line when in my house. WHY WOULD I PAY YOU 60 BUCKS A MONTH, SO I CAN USE A LAND LINE T-MOBILE? I asked that since I want to cancel my account because I'm not getting my fullest service, not by my own negligence, can I get a discount on the cancellation fee. They said if I got NO service they would waive the cancellation fee, but because I get SOME service they couldn't. As it stands, a technician is coming by Friday, and I'm sure they'll tell me the same old story. At this point, if I continue paying my cntract, I will in total be paying T-Mobile around $325, if I cancel now I pay them $200. To me, it's a loss, but to not give them $125 of my hard earned cash for a horrible service might be worth it.
Labels: complaints
posted by Bleeding Edges @ 9:59 AM
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T-mobile where T stands for Terrible! All carriers have their problems, but T-mobile is the worst. The first time I purchased a cell phone was with T-mobile's previous name of Voicestream, which I left for the same reason I'm fighting T-mobile right now! Billing issues. Besides the fact that I only get 1 out of every 3 paper bills, Wrongful charges, credits and "bonus minutes" that never appear, and customer service reps that are trained to belittle the customer, I recently had a new handset that quit working, and was offered a replacement, but not without headache! They send you another handset, and you send the old one back, but they refuse to help you get your data out of the old handset. For example, if you have purchased extras like ringtones, and wallpapers.. forget about it. They will make you wait, and call until you give up, if you get them resent at all, and forget bluetooth, becasue the items your purchased are locked. They promise to send, but will not pay any attention to details, and send the wrong ones. If you complain they will promise a follow up call, but it will never happen! They say that they can only resend 10 at a time, and 20 per month, but they don't sell them that way. If I buy (x) in a moth, I want (x) resent! Bigger problems. How about the fact that you can punch the code for the minute messenger/balance, walk in the retail store, call them direct, or view the website, and get four completely different totals for your account balance/minutes used? Still, I sent the old handset back, and they lost it, Although they blame you, the customer for sending it to the wrong department, with their pre-printed return label, and postage, or they get the brass, and blame UPS! They lost my return handset, and charge me more than double what I bought the handset for from T-mobile's website? It took multiple calls, rants, complaints, letters, and faxes to get my account corrected with credit, and my service restored for their error! I LOATHE T-MOBILE, and hope that Michael Moore, Morgan Spurlock, & Aaron Russo read this, and get to film making another example of the Corporate American Trash, that is T-Mobile! BUYER BEWARE!
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